REFUND POLICY

At ANNUR, we value your satisfaction and strive to ensure a pleasant shopping experience with us.

Our refund and exchange policy is valid for 30 days from the date of purchase. Unfortunately, we are unable to offer refunds or exchanges once 30 days have passed.

Please note:

Gift cards are non-refundable and non-returnable.
Proof of purchase or receipt is required for all returns and exchanges.
Kindly do not return any item before receiving a Return Authorisation Number (Return #) and return instructions from our team.

ELIGIBILITY FOR RETURNS & REFUNDS

To be eligible for a return, items must:

Be unused and in their original condition
Be returned in the original packaging
Not be damaged or missing parts due to reasons not caused by our team

We reserve the right to reject returns or provide partial refunds under the following circumstances:

Items returned in damaged, used or altered condition
Items missing parts not due to our error
Returns requested more than 30 days after delivery

REFUNDS

Once your returned item has been received and inspected, we will notify you via email regarding the approval or rejection of your refund request.

If approved, your refund will be processed and credited to your original payment method within several business days, depending on your payment provider or bank processing times.

LATE OR MISSING REFUNDS

If you have not received your refund:

Please recheck your bank account.
Contact your credit card provider, as refunds may take time to be officially posted.
Contact your bank, as processing times may vary.

If you have completed all of the above and still have not received your refund, please contact us at:
operations@annur-official.com

SALE ITEMS

Only regular-priced items are eligible for refunds.
Sale, promotional or discounted items are non-refundable.

EXCHANGES

We only replace items if they are defective, damaged or incorrectly received.

For exchange requests, kindly contact us at:
operations@annur-official.com

GIFTS

If your item was marked as a gift and shipped directly to you, you may receive a gift credit equivalent to the value of the returned item once it has been received and approved.

If the item was not marked as a gift during purchase, refunds will be issued to the original purchaser.

RETURN SHIPPING

Customers are responsible for all return shipping costs unless the return is due to our error.